Refund Policy
At ArchivexLab, we want you to love your purchase. If you’re not completely satisfied, we offer refunds or exchanges under the following conditions:
1. Eligibility
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Refunds or exchanges must be requested within 30 days of receiving your order.
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Items must be unworn, unwashed, and in original condition with all tags attached.
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Final sale or clearance items are not eligible for refunds.
2. How to Return
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Contact us at [your email/contact link] to request a return or exchange. Include your order number and reason for return.
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Our team will provide a return authorization and instructions.
3. Refunds
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Once we receive your returned item and confirm it meets the eligibility requirements, we will process your refund to the original payment method within 7–10 business days.
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Original shipping costs are non-refundable unless the item was defective or incorrect.
4. Exchanges
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Need a different size or color? We’re happy to exchange eligible items for another size or style.
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Contact us for the exchange process and any applicable shipping instructions.
5. Defective or Damaged Items
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If you receive a defective or damaged item, contact us within 7 days of receiving your order.
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We will arrange a replacement or full refund at no extra cost.
6. Questions
If you have questions about returns, refunds, or exchanges, contact us at [your email/contact link] — we’re here to help!